Shipping policy

Shipping Policy

Thank you for shopping with us! Below you’ll find everything you need to know about how your order is processed and shipped.

Order Processing Time

All orders are processed within 2–4 weeks.

Each piece is created as a high-quality archival print, using premium materials and professional printing techniques to ensure long-lasting color, sharp detail, and durability. This careful production process takes time, as every print is made to order and inspected to meet our quality standards before shipping.

Orders are not processed, shipped, or delivered on weekends or holidays.

If we experience a high volume of orders, processing times may be slightly extended. We will notify you via email if there are any significant delays.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times (after processing):

  • U.S. Orders: 5–10 business days
  • International Orders: 10–21 business days

Please note that delivery times are estimates and may vary due to carrier delays or customs processing.

Tracking Information

Once your order has shipped, you will receive a confirmation email with your tracking number. Please allow 24–48 hours for tracking updates to appear.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or taxes. These charges are the responsibility of the customer and are not included in shipping costs.

Damaged Items

We take great care in packaging your artwork securely. If your order arrives damaged:

  • Contact us within 48 hours of delivery
  • Provide photos of the item and packaging

We will work with you to resolve the issue as quickly as possible.

Lost or Stolen Packages

We are not responsible for packages marked as delivered by the shipping carrier. Please ensure your shipping address is correct and secure.

Incorrect Shipping Information

If you notice an error in your shipping address, please contact us immediately. We cannot guarantee changes once your order has entered processing.

Contact Us

If you have any questions about your order or this Shipping Policy, please reach out to us at:
Maison.ittara@gmail.com

Thank you for supporting our art and small business!